Changing or resetting a log-in password or smart card log-in certificate

Depending on your installation type, you're prompted to set a log-in password or select a smart card log-in certificate during the account activation process.

Changing your log-in password

If you log in using a password, you can change it as follows.

Select Options - Preferences and click the Account tab.
Click Change Password, fill in the password and hint fields in the dialog box, and click OK.
Check "Remember password" if you want to log in to your account later without typing your password.

This option may not be available according to device policies set for your account. See your Groove administrator for more information.
Check "Enable password reset" if you want to be able to request a new password (or smartcard certificate) from your Groove administrator.

This option may not appear depending on how (or whether or not) your account is governed by device or identity policies as set by your workplace. If this option is unchecked (or if this option is not available), you may still be able to reset a log-in password (or reset a smartcard certificate) as described in the section below.
Click OK.

Resetting your log-in password or smart card certificate

For security reasons, Groove does not provide features for recovering a forgotten password or a smart card certificate (if you've lost your smart card). However, Groove does provide one or more of the following features to assist you in case you've forgotten your password or need a new Smartcard certificate:

For passwords, you can set a hint to remind you of your password. For security reasons, it will never reveal the actual password. An effective hint will remind you (and only you) of your password. It should not enable others to guess your password.
Depending on device or identity policies set for you account, you may be able to run the Password Reset or the Smartcard Certificate Reset process from the account login window.

Running the password reset process

In the Groove log-in window, click the Forgot your password? link.

If you set a password hint, the Password Hint dialog box opens and displays it. If the password hint reminds you successfully, click OK and proceed with the login.
If the password hint doesn't help you remember your password, click Reset Password.

Note: If you don't see this option, contact your Groove administrator.

Depending on your account type, you see one of the following results:

Groove displays a prompt telling you that a new temporary password has been sent to your email address.

Note: If you have more than one email address registered with your account (for example, different email addresses registered with different identities), Groove displays a prompt asking you to select which email address you want to receive the new temporary password.
Groove displays a Reset Password dialog box that lists a password reset access code. Your Groove administrator may ask you to verify the password reset access code before resetting your password. Keep the password Reset window open so that you'll be able to supply this information.

If you get the Reset Password option, click Request Reset when your Groove administrator tells you to do so.
When the Request Password Reset window appears, follow the instructions to enter and confirm a new password, and click OK.

If your password meets the requirements set by your Groove administrator, you'll be logged into your Groove account.

Running the Smartcard Login Reset process

In the Groove log-in window, click the Reset smart card login certificates link.

Note: If you don't see this option, contact your Groove administrator.
Depending on your account type, you see one of the following results:

Groove displays a prompt telling you that a new temporary password has been sent to your email address. Once you log in using the temporary password, you can then select a certificate for your smart card from account preferences.

Note: If you have more than one email address registered with your account (for example, different email addresses registered with different identities), Groove displays a prompt asking you to select which email address you want to receive the new temporary password.
Groove displays a Reset Smart Card Login Certificates dialog box that lists a smart card login reset access code. Your Groove administrator may ask you to verify the smart card login reset access code issuing you a new certificate. Keep the Reset Smart Card Login Certificates window open so that you'll be able to supply this information.

If you get the Reset Smart Card Login Certificates option, click Request Reset when your Groove administrator tells you to do so.
Select new certificates when prompted and click Finish.

Switching to a smartcard (or to a password) login

If you're currently logging into Groove using a password, but you've obtained a smartcard setup and wish to begin logging in via a smartcard, do the following:

Select Options - Preferences and click the Account tab.
Click Change Password.
In the Change Password dialog box, click Use a smartcard or certificate to secure your account.
Select a Signing Certificate and Encryption Certificate and click OK.

Similarly, if you're currently logging in via a smartcard and wish to switch to password login, open the Change Password Dialog box, select "Use a password to secure your account," enter the password and hint information when prompted, and click OK.