Resolving name conflicts

When two or more contacts have identical display names, their names display in red in contact lists, workspace member lists, and on their contact information cards. Groove considers display names identical if two (or more) names match exactly after removing leading, trailing, and multiple embedded spaces and converting the name to lowercase text.

For example, "Jane Doe" and "Jane Doe" will result in a name conflict. However, "Jane Doe" and "JaneDoe" will not result in a name conflict.

It's important to distinguish between contact names so you don't accidentally start Groove activities with the wrong contact. To do so, you can create an alias name for any of the conflicting contact names.

Additionally, in some rare cases, a name conflict may result from having obsolete contacts stored with your account. For example, perhaps a contact has activated a new Groove account, and has abandoned all activities in the previous one, but used the same display name for both. In this case, in addition to creating an alias name for the conflict, you can also hide the contact so that it no longer displays in any of your contact lists.

To resolve a name conflict, do the following:

Select a name showing a conflict.
Click Resolve Name Conflict in the Common Tasks pane.

The Resolve Name Conflict dialog box opens and lists the conflicting names. When you select a name in the list, the Relationship window lists the Groove locations where the contact is found.

Tip: If the relationship for the selected contact is "In Workspace", you can check Show Workspace Names to display the name of each workspace in which the contact is a member.
Click Resolve and select Alias.
Enter a unique display name for the contact and click OK.

The alias appears in the Resolve Name Conflict window.
Click Done.

The alias replaces the original contact display name in Groove.